Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a complete refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you have an allergic reaction when taking this product, please discontinue use and contact our customer support immediately. You may return your purchase for a full refund. 

Additional non-returnable items:
- Gift cards
- Downloadable software products

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. All items purchased through this website must be returned to 740 W 16th St, Costa Mesa, CA 92627. 

There are certain situations where only partial refunds are granted (if applicable). If you purchase your item and did not like it, you may return it for an exchange or store credit. 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@pranaon.us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or returned. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@pranaon.us and send your item to: Pranaon USA, 740 W 16th St, Costa Mesa, CA 92627, United States.

Shipping
To return your product, you should mail your product to: Pranaon USA, 740 W 16th St, Costa Mesa, CA 92627, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.